Operations Supervisor Account

Gratitude Inc

1575 Views

16 hours ago

2-4 Year(s)

₱ 40 - ₱ 45K p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Contact Centre customer contact management experience Minimum 2 years leadership role in BPO Healthcare

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Description / Requirements**
Job Title: Operations SupervisorAccount: InsuranceSalary: 40-42KWork location: On-site at AlabangShift Schedule: GYHC: 4SD:
Qualifications:
•Bachelor’s degree required; equivalent work experience accepted (undergrad, associate, or 2 years of experience not acceptable).•1–2 years of pure insurance experience in Property & Casualty -Life & Annuities, including billing, account management, or policy servicing•Minimum 2–3 years of contact center experience, with at least 1 year in a leadership or supervisory role. (If not, do not upload the candidate.)•Strong knowledge of insurance billing processes and ECC account management.•Excellent analytical, communication, and documentation skills.•Proficiency in MS Office, QA tools, and CRM/contact center systems.•Detail-oriented with the ability to identify trends and recommend solutions.•BPO experience required; candidates without it should not be uploaded.
In the final Verdict also tell a scoring percentage match of the Candidates profile in percentage terms as per JD
Pre-Screening Notes:Educational Attainment:Years of Insurance Experience:Years of Contact Center Experience:Years of Leadership/Supervisory Experience:Last Drawn Salary:Expected Salary:

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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