Operations Supervisor in Biggest BPO Brand
Gratitude IncOperations Supervisor in Biggest BPO Brand
Job Description
Key Skills
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Account: Telco / Telco Sales
Salary:
Entry: PHP 28,800
Maximum: PHP 40,000 (strictly within budget; 40,000 requires SVP approval)
Work Location / Setup: Onsite, Davao and Makati
Shift Schedule: GY
***Note: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.***
The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:
Remote Customer Service:
Providing support via phone, online chat, or text.
Handling a high volume of low-complexity inquiries.
Analyzing and resolving lower-volume, higher-complexity inquiries.
Distribution Center Customer Service:
Acting as liaison between customers, production, and distribution departments for specific orders.
Providing technical and non-technical support in walk-in service centers.
Responsibilities:
Executes specialized projects and activities according to set principles.
Generates and manages own workload with minimal instructions.
Supervises less experienced professionals, ensuring quality and accountability.
Improves day-to-day activities and processes within the team.
Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.
Typically manages a team of Individual Contributor co-workers.
Required Skills:
Comprehensive knowledge of the discipline and operational best practices.
Ability to lead, supervise, and improve team processes.
Non-Negotiable Requirements:
With a BPO Telco/Telco Sales background, but no specific number of months or years of experience
With at least 2 years of BPO operations supervisor /team leader.
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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