Operations Supervisor| Insurance

Gratitude Inc

1022 Views

15 hours ago

2-3 Year(s)

₱ 40 - ₱ 45K p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Leadership Operations Supervisor BPO Experience .Insurance Proficiency in MS Office, QA tools, and CRM/contact center systems.

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Account: Insurance
Salary: 40-42K
Work location: On-site at Alabang
Shift Schedule: GY
HC: 4
SD: 13-Feb
***Former employee of Teleperformance – not eligible for rehire, either direct or through a third party***

Qualifications:

•Bachelor’s degree required; equivalent work experience accepted (undergrad, associate, or 2 years of experience not acceptable).
•1–2 years of pure insurance experience (billing, account management, or policy servicing).
•Minimum 2–3 years of contact center experience, with at least 1 year in a leadership or supervisory role. (If not, do not upload the candidate.)
•Strong knowledge of insurance billing processes and ECC account management.
•Excellent analytical, communication, and documentation skills.
•Proficiency in MS Office, QA tools, and CRM/contact center systems.
•Detail-oriented with the ability to identify trends and recommend solutions.
•BPO experience required; candidates without it should not be uploaded.

In the final Verdict also tell a scoring percentage match of the Candidates profile in percentage terms as per JD

Role

Any Other

Timings

Flexible (Permanent)

Industry

Other

Work Mode

Work from office

Functional Area

Any Other

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Adeniyi Adeyemo

Recruiter - Gratitude Inc

NA, nigeria

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