Operations Supervisor-Logistics/Tracking

Gratitude Inc

1731 Views

12 hours ago

5-6 Year(s)

₱ 30 - ₱ 35K p.m

Manila (Pasay City)

Job Description

Key Skills

Operations Management BPO Operations operations logistics

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Job Title: Operations Supervisor-Logistics/Tracking

Work Location: Pasay, MOA

Work Setup & Schedule: Night Shift/Work Onsite

Salary: Up to PHP 30,000-35,000 (Maximum Offer)

Start Date: ASAP

Job Summary:

We are seeking an experienced and results-driven Customer Service Team Leader with 1–2 years of experience in logistics and tracking. This role involves leading a team of customer service representatives to deliver exceptional support, streamline logistics processes, and ensure high levels of customer satisfaction. The ideal candidate has a solid background in logistics coordination, strong leadership skills, and a proactive approach to problem-solving.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service representatives, ensuring high levels of performance, engagement, and development.

• Provide coaching, training, and support to help team members excel in their roles.

• Monitor and evaluate team performance using key metrics, identifying areas for improvement and implementing effective solutions.

• Oversee logistics and tracking operations, ensuring timely updates and resolution of customer inquiries and delivery concerns.

• Collaborate with cross-functional teams (e.g., operations, warehouse, delivery partners) to ensure smooth coordination and resolution of escalated customer issues.

• Analyse service and operations data to drive process optimization and improve overall efficiency.

• Foster a positive and collaborative team environment that encourages growth, teamwork, and professional development.

• Ensure compliance with internal policies, standard operating procedures, and relevant regulatory requirements.

Qualifications:

• At least 1–2 years of experience in logistics and tracking, preferably in a customer service or operations-related role.

•Bachelor degree

• Proven experience leading or supervising a team (required).

• Strong problem-solving, analytical, and decision-making skills.

• Excellent communication and interpersonal skills.

• Proficient in using customer service and logistics tools or systems.

• Ability to thrive in a fast-paced and dynamic environment.

•BPO operations experience is required

Role

Manager -Customer Service

Timings

Night Shift (Permanent)

Industry

Strategy /Management Consulting Firms

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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