Operations Supervisor
Gratitude IncOperations Supervisor
Job Description
Key Skills
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Job Title: Operations Supervisor (BPO)
Location: TP Silver City (Onsite)
Shift: Night Shift
Responsibilities:
Manage and coach a team of customer service agents
Monitor performance and drive improvements
Ensure quality, compliance, and client standards are met
Handle operational issues and support team productivity
Requirements:
1–2 years supervisory experience in a contact center
Strong leadership and communication skills
Good understanding of KPIs and reporting tools
Willing to work night/rotational shifts
Open to supporting international markets
Note:
Former Teleperformance employees are not eligible
Pre-Screening:
Educational Attainment
Years of BPO Supervisory Experience
Last Salary
Expected Salary
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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