Operations Supervisor

Gratitude Inc

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3 weeks ago

Operations Supervisor

1-2 Year(s)

Manila

Job Description

Key Skills

Supervisor Skills Contact Centre

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Job title :Operations Supervisors
Experience: Travel and Hospitality
Work Setup: Onsite in MOA
Shift: Shifting schedule.
HC : 15
Can start immediately (August 24 - start date)

Job Details:
What you'll be doing:

Manage a team of customer service representatives, providing coaching, training and performance feedback
Monitor and analyze team and individual performance metrics to identify areas for improvement
Implement effective quality assurance processes and provide feedback to drive operational excellence
Collaborate with department heads to optimize workflows and implement new policies or procedures
Foster a positive, motivating team environment to support high staff engagement and retention
Identify and address any operational issues, escalating to senior management as needed
Ensure full compliance with client requirements, contractual obligations and internal policies

Requirements :
Minimum 1-2 years' experience in a contact center operations supervisory role(BPO)
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Willing to work on a shifting schedule.

Educational Attainment:
Total BPO Experience:
Years of Experience as a Supervisor in a BPO:
Current/Last Drawn Salary:
Expected Salary:

Role

Customer Delivery Supervisor

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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