Operations Supervisor | Telco | Telco Sales

Gratitude Inc

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1 month ago

Operations Supervisor | Telco | Telco Sales

1-3 Year(s)

25 - 40 Thousand p.m

Manila

Job Description

Key Skills

Customer Service Operations Supervisor good communication skills bpo telco Telco Sales

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Job Title: Operations Supervisor
Account: Telco/Telco Sales
Salary:
Entry- 25,500
Max- 40,000 (Strictly within the stated budget above but 40,000 offer is subject for SVP approval)
Work location/Set up: Onsite, Makati City, Philippines (Alphaland)
Shift Schedule: GY

Job Description:
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
•Call center-based customer support in response to a high volume of low complexity inquiries
•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
•Acting as liaison between customers, production and distribution departments related to specific customer orders
•Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Required Skills:

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Non-Negotiable Requirements:
1–3 years of experience in a BPO Telco / Telco Sales background
1–3 years of experience as a Supervisor, Team Leader, or Operations Supervisor

Pre-Screening Notes:
Educational Attainment:
BPO Experience (Years):
Telco / Telco Sales Experience (Years):
Experience as Supervisor, Team Leader, or Operations Supervisor (Years):
Last Drawn Salary:
Expected Salary:

Role

Operations Director

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Yasir Muhammad

Recruiter - Gratitude Inc

NA, nigeria

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