Operations Supervisor | Telco | Telco Sales
Gratitude IncOperations Supervisor | Telco | Telco Sales
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Supervisor
Account: Telco/Telco Sales
Salary:
Entry- 25,500
Max- 40,000 (Strictly within the stated budget above but 40,000 offer is subject for SVP approval)
Work location/Set up: Onsite, Makati City, Philippines (Alphaland)
Shift Schedule: GY
Job Description:
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
•Call center-based customer support in response to a high volume of low complexity inquiries
•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
•Acting as liaison between customers, production and distribution departments related to specific customer orders
•Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.
Required Skills:
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.
Non-Negotiable Requirements:
1–3 years of experience in a BPO Telco / Telco Sales background
1–3 years of experience as a Supervisor, Team Leader, or Operations Supervisor
Pre-Screening Notes:
Educational Attainment:
BPO Experience (Years):
Telco / Telco Sales Experience (Years):
Experience as Supervisor, Team Leader, or Operations Supervisor (Years):
Last Drawn Salary:
Expected Salary:
Role
Operations Director
Timings
Night Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
Service Desk Academy Trainer
Gratitude Inc2 - 3 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
SAP S/4 HANA Supply Chain Consultant
Gratitude Inc2 - 10 Year(s)
Confidential
Manila, Philippines
Training Assistant Manager
Gratitude Inc1 - 2 Year(s)
45 - 65 Thousand p.m
Manila, Philippines
CSR Collections Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Spanish CSR
Gratitude Inc2 - 5 Year(s)
60 - 65 Thousand p.m
Manila, Philippines
HIRING: Operations Supervisor – Insurance
Gratitude Inc2 - 3 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
1 - 5 Year(s)
75 - 100 Thousand p.m
Manila, Philippines