Operations Supervisor |Telco/Telco Sales in Makati and Davao

Gratitude Inc

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1 month ago

Operations Supervisor |Telco/Telco Sales in Makati and Davao

2-7 Year(s)

30 - 40 Thousand p.m

Davao

Job Description

Key Skills

Customer Service Operation Supervisor good communication skills bpo telco Telco Sales

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The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:

Remote Customer Service:

Providing support via phone, online chat, or text.
Handling a high volume of low-complexity inquiries.
Analyzing and resolving lower-volume, higher-complexity inquiries.

Distribution Center Customer Service:
Acting as liaison between customers, production, and distribution departments for specific orders.
Providing technical and non-technical support in walk-in service centers.

Responsibilities:
Executes specialized projects and activities according to set principles.
Generates and manages own workload with minimal instructions.
Supervises less experienced professionals, ensuring quality and accountability.
Improves day-to-day activities and processes within the team.
Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.
Typically manages a team of Individual Contributor co-workers.

Required Skills:

Comprehensive knowledge of the discipline and operational best practices.
Ability to lead, supervise, and improve team processes.

Non-Negotiable Requirements:
With a BPO Telco/Telco Sales background, but no specific number of months or years of experience. If the candidate is very good then they are willing to consider even without no telco experience although they always prefer it
With at least 2 years of BPO operations supervisor /team leader.

to apply,provide accurate answer the following

Educational Attainment:
BPO Experience (Years):
Telco / Telco Sales Experience (Years):
Experience as Supervisor, Team Leader, or Operations Supervisor (Years):
Preferred Site: Makati or Davao
Last Drawn Salary:
Expected Salary:

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rosemary Julius

Recruiter - Gratitude Inc

NA, tanzania

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