Operations Supervisor (Travel & Hospitality)

We're looking for experienced Operations Supervisors with a background in the Travel & Hospitality BPO industry to lead high-performing customer service teams and drive operational excellence.

Qualifications

• 1–2 years of experience as a BPO Operations Supervisor

• Experience supporting a Travel & Hospitality account

• Strong people management and coaching skills

• Excellent communication and problem-solving abilities

• Knowledge of contact center metrics, quality assurance, and compliance

• Proficient in contact center tools and reporting systems

• Willing to work onsite on a shifting schedule

Key Responsibilities

• Lead, coach, and develop a team of customer service representatives

• Monitor team performance and drive continuous improvement

• Ensure service quality and compliance with client requirements

• Collaborate with stakeholders to improve operational processes

Pre-Screening Questions

 Please answer the questions in the comment section:

1. What is your highest educational attainment?

2. How many years of total BPO experience do you have?

3. How many years of experience do you have as an Operations Supervisor in a BPO?

4. What was your most recent monthly salary?

5. What is your expected monthly salary?

6. If selected, can you start on August 24?

7. Have you previously worked for Teleperformance?