Patient care coordinator and medical billing specialist

Gratitude Inc

7 Views

6 hours ago

Patient care coordinator and medical billing specialist

0-2 Year(s)

Manila (Taguig)

Job Description

Key Skills

Medical Assistance BPO Skills good communication skills

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Patient Care Coordinator & Medical Billing Specialist Job Description

Position Title

Patient Care Coordinator & Medical Billing Specialist

Location: Taguig

Job Summary

We are seeking a detail-oriented and compassionate Patient Care Coordinator & Medical Billing Specialist to support patient services and manage healthcare billing operations. The ideal candidate will assist patients with scheduling, communication, and care coordination while ensuring accurate insurance verification, claims processing, and billing compliance.

Key Responsibilities

Patient Care Coordination

Schedule and confirm patient appointments

Serve as the primary point of contact for patients and healthcare providers

Assist patients with inquiries regarding treatments, appointments, and insurance coverage

Maintain accurate patient records and update medical information as needed

Coordinate referrals, follow-ups, and patient care plans

Ensure a positive and professional patient experience

Medical Billing & Administrative Duties

Verify insurance eligibility and benefits

Prepare, submit, and track medical claims to insurance companies

Process patient invoices and collect payments

Review billing information for accuracy and compliance

Handle denied or rejected claims and follow up for resolution

Maintain confidentiality of patient and financial records in compliance with healthcare regulations

Generate billing reports and maintain organized documentation

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred

Previous experience in healthcare administration, patient coordination, or medical billing preferred

Knowledge of medical terminology, insurance procedures, and billing systems

Proficiency in Microsoft Office and electronic medical record (EMR) systems

Strong communication, organizational, and multitasking skills

Ability to work independently and as part of a team

Preferred Skills

Experience with ICD-10, CPT, and insurance coding procedures

Strong attention to detail and problem-solving abilities

Customer service and interpersonal communication skills

Time management and accuracy in handling sensitive information

Work Environment

Medical clinic, hospital, healthcare facility, or remote healthcare support environment

Full-time or part-time positions may be available depending on organizational needs

Role

Billing Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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