Pega Support Engineer
Gratitude IncPega Support Engineer
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
We are seeking a skilled and motivated Pega Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and expertise in Pega Systems, ensuring the smooth operation and optimization of Pega applications. This role involves collaborating with cross-functional teams to troubleshoot, diagnose, and resolve issues promptly.
Responsibilities
Pega Application Support:
- Provide end-to-end support for Pega applications, addressing user issues and ensuring system functionality.
Troubleshooting:
- Investigate and diagnose technical issues within Pega applications.
- Collaborate with development teams to implement effective solutions.
Incident Management:
- Manage and prioritize incidents, ensuring timely resolution and adherence to service-level agreements (SLAs).
Performance Monitoring:
- Monitor the performance of Pega applications and proactively identify areas for optimization.
User Training and Documentation:
- Provide training and support to end-users on Pega application functionalities.
- Create and maintain documentation for troubleshooting and support processes.
Collaboration:
- Work closely with development teams to escalate and resolve complex technical issues.
- Collaborate with stakeholders to gather requirements for enhancements or modifications.
Patch and Upgrade Management:
- Assist in the planning and execution of Pega platform upgrades and patches.
- Ensure compatibility and smooth transition during upgrades.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Has 3 or more years of customer service/support preferably in a technical support role (knowledge of computer operating systems, hardware and software) 1 or more years of Pega experience is highly desired
- Bachelor’s degree in computer science or software engineering.
- Has previous experience as a Pega developer.
- Knowledge of Java, JSP, J2EE, XML, and EJB.
- Knowledge of Scrum and Agile methodologies.
- Pega certification would be nice (SA, SSA)
Role
Software Developer/ Tester
Timings
Flexible (Permanent)
Industry
IT-Software / Software Services
Work Mode
Work from Home
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Senior Developer-Service Now
Gratitude Inc5 - 6 Year(s)
₱ 80 - ₱ 90K p.m
Manila, Philippines
SharePoint Admin Specialist
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
Data Solution Architect
Gratitude Inc7 - 10 Year(s)
Confidential
Manila, Philippines
MICROSOFT AZURE AI ENGINEER | ₱65K–₱100K | TAGUIG
Gratitude Inc3 - 15 Year(s)
₱ 65 - ₱ 100K p.m
Manila, Philippines
Custom Software Engineer _IBM DB2
Gratitude Inc5 - 6 Year(s)
Confidential
Manila, Philippines
WFM Software Administrator 1 -NCLH|
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Senior Analytics Data Build and Visualization Developer
Gratitude Inc10 - 20 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
Senior GCP Cloud Architect – SAP (AMS Engagement)
Gratitude Inc10 - 15 Year(s)
Confidential
Manila, Philippines
Senior Data Engineer (GCP)
Gratitude Inc2 - 3 Year(s)
Confidential
Manila, Philippines