Pega Support Engineer (Software Engineer/Developer)

Gratitude Inc

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1 month ago

Pega Support Engineer (Software Engineer/Developer)

3-5 Year(s)

60 - 100 Thousand p.m

Manila
(Base Location for WFH)

Job Description

Key Skills

Computer science Customer Service J2EE Java JSP Software engineering Technical Support XML Analytical Skills customer support oracle service cloud

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Title: Pega Support Engineer (Software Engineer/Developer)

Work Set-up: Work-From-Home

Salary Offer: 60k-100k

Employee Type: Fixed Term

**Prior Pega experience and certifications**

**Specifically looking with IT degree only**

We are hiring a Tier 1 support engineer to join our Managed Services team. In this role you will be supporting_ daily with a variety of Pega support issues. You will be responsible for password resets, troubleshooting, and MACD (move, add, change, delete). You will triage the situation and escalate issues to the development team for fixing. You will work closely with the Client and end users so you must enjoy working with others. You are thoughtful, listen and have strong attention to detail.

Qualifications

• 3 or more years of customer service/support preferably in a technical support role (knowledge of computer operating systems, hardware and software)

o analytical thinking skills.

o excellent verbal communication skills.

• Experience working with a ticketing system (Oracle Service Cloud – OscV preferred)

• Ability to work with service level agreements and escalation policies

• Verbal and written communication skills

• 1 or more years of Pega experience is highly desired

• Bachelor's degree in computer science or software engineering.

• Working experience is a must as a Pega developer.

• Knowledge of Java, JSP, J2EE, XML, and EJB.

• Knowledge of Scrum and Agile methodologies.

• Pega certification would be nice (SA, SSA)

• LSA – Lead System Architect

• SSA – Senior System Architect

• SA – System Architect

• Bachelor's degree in computer science or software engineering.

• Working experience is a must as a Pega developer.

• Advanced understanding of Pega PRPC 5. ...

• Knowledge of Java, JSP, J2EE, XML, and EJB.

• Knowledge of Scrum and Agile methodologies.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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