Process Excellence Consultant

Gratitude Inc

2188 Views

14 hours ago

7-9 Year(s)

₱ 60 - ₱ 65K p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Quality Assurance/QA US Healthcare BPO Operations BPO industry Healthcare account Healthcare Operation Minimum 2 years leadership role in BPO Healthcare BPO Health Process BPO Healthcare.

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Job title: Process Excellence Consultant

Account: Healthcare

Type of Support: Non-voice

Work set up: Onsite at 16th floor, Central Bloc, Cebu IT Park

Work shift: US Business hours, Weekends off

Salary: up to 68K package (open for negotiation)

Start date: ASAP

Qualifications:

• Only College Graduates are acceptable.

• Must be well versed in a Healthcare account for US benefits

• Must have relevant experience in process improvement and QA for 3 years in a BPO set up.

• Total experience should not be less than 7 years

• Preferred: Six Sigma methodologies/certifications

• Knowledge: Root-cause-analysis, Lean methodologies, Corrective and Preventive actions, quality concepts

• Only open for Filipino or local applicants

• Must be living within Cebu or willing to relocate at his/her own expense if living outside Cebu as this is an onsite set up in Cebu City

• Should not be a former or current employee of the client

Recruitment Process:

•Initial Interview: HRI (Human Resource Interview)

• First level Ops Interview

• Second level Ops Interview

Role

Process Trainer

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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