Process Excellence Lead

Gratitude Inc

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1 week ago

Process Excellence Lead

5-8 Year(s)

50 - 70 Thousand p.m

Cebu Central Visayas

Job Description

Key Skills

Strong communication and interpersonal skills

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Non-Negotiable:

*At least 2 years in College/ Preferred College Graduate Degree

*selling point - The successful candidate will be trained for Six Sigma Black Belt Certification (company-paid)

▪Required at least Lean Six Sigma Green Belt Certified

▪5-7 years’ of related work experience in process excellence/improvement

▪Preferred healthcare industry experience but open to any industry exposure (manufacturing, engineering, and etc.)

Job Description

*Driving process improvements/transformation using different levers like Lean Six Sigma, automation, analytics, etc.

*Effective operation control through monitoring, risk identification and mitigation.

*Effective and seamless transition management by highlighting and tackling crtical items with Quality and other aspects.

*Drive ideation, and small and large-scale projects.

*Effectively lead and guide a team of Black Belts.

Key Skills Required

*Lean Six Sigma Black Belt Certified/MBB (from reputed certification bodies or companies).

*Deep knowledge in Six Sigma methodology & process improvement (at least 5 years of experience).

*New transition management (metric definition, SLA standardization, issue tracking and reporting).

*Well-versed in Excel, and Minitab.

*Process automation knowledge in terms of identification and applicability, assessment, program management.

*Exposure in data analytics will be an added advantage.

*Healthcare domain expertise (payer, provider, benefit configuration, etc.) is an advantage.

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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