Process Excellence Lead
Gratitude IncProcess Excellence Lead
Job Description
Key Skills
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Job title: Process Excellence Lead
Account: Healthcare
Work set up: Hybrid (3x onsite / week)
Work shift: Night Shift
Salary: Up to 68K
Start date: TBD
Site Assignment: Central Bloc 2, Cebu IT Park, Cebu City
Non-Negotiable:
*At least 2 years in College/ Preferred College Graduate Degree
*selling point - The successful candidate will be trained for Six Sigma Black Belt Certification (company-paid)
▪Required at least Lean Six Sigma Green Belt Certified
▪5-7 years' of related work experience in process excellence/improvement
▪Preferred healthcare industry experience but open to any industry exposure (manufacturing, engineering, and etc.)
Job Description
*Driving process improvements/transformation using different levers like Lean Six Sigma, automation, analytics, etc.
*Effective operation control through monitoring, risk identification and mitigation.
*Effective and seamless transition management by highlighting and tackling crtical items with Quality and other aspects.
*Drive ideation, and small and large-scale projects.
*Effectively lead and guide a team of Black Belts.
Key Skills Required
*Lean Six Sigma Black Belt Certified/MBB (from reputed certification bodies or companies).
*Deep knowledge in Six Sigma methodology & process improvement (at least 5 years of experience).
*New transition management (metric definition, SLA standardization, issue tracking and reporting).
*Well-versed in Excel, and Minitab.
*Process automation knowledge in terms of identification and applicability, assessment, program management.
*Exposure in data analytics will be an added advantage.
*Healthcare domain expertise (payer, provider, benefit configuration, etc.) is an advantage.
Mandatory Skills: Quality Management .
Pre-Screening Questions:
*How many related work experience do you have in process excellence/improvement
*Do you have at least Lean Six Sigma Green Belt Certified?
*Rate you knowledge in Six Sigma methodology & process improvement. From 1-10, 10 is the highest
*Do you have knowledge in New transition management (metric definition, SLA standardization, issue tracking and reporting).
*Rate you knowledge in Excel, and Minitab.. From 1-10, 10 is the highest
*How much is your last drawn salary?
*How much is your salary expectation?
*Are you amenable to work on a hybrid set up in Cebu with a night shift schedule?
*When are you available to start once hired?
Role
Process Trainer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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