Process Manager -customer services

Gratitude Inc

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2 days ago

Process Manager -customer services

5-8 Year(s)

Camarines Sur Bicol Region

Job Description

Key Skills

Good Knowledge of MS Office Word, Excel and Power BI Excellent Communication, Customer Service and Empathy Skills Exposure to HR tools / Call center (phone, emails and chats) structure

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Role: Process Manager

Process: Service Center

Education: Bachelors

Years of Experience: 10 to 15 years

Location: Mumbai

Experience required:

1) Should have Minimum work experience of 10 years dealing with End customers as customer service

2) Should have understanding of HR functions like Employee data management

3) Should have ability to fluently speak and write in English language - Interacting with native English speaking employees of a client

4) Should be willing to work in night shifts

5) Should have team management capability

6) Should have client handling experience as a process manager

Skills:

1) Excellent Communication, Customer Sevice and Empathy Skills

2) Experience in MS Outlook, in MS Excel,

3) Exposure to HR tools / Call center (phone, emails and chats) structure

Ex TCS employees cannot apply

PAN and DOB is required for profile creation

Role

Customer Care Officer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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