Process Trainer

Gratitude Inc

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13 hours ago

Process Trainer

3-5 Year(s)

₱ 30 - ₱ 40K p.a

Job Description

Key Skills

Training Process Training Process trainer

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REQUIREMENTS:

Bachelor’s Degree

3-5 years of prior process training or teaching experience in a back office, non-voice/voice type of project/company process.

Have at least 2 to 3 years tenure per organization (or average of 2.5 years)

Handled E-mail and Live Chat campaign from the past

Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook).

1-3 years of formal customer service and call center training experience (Customer service experience for Voice and Back office operation activities is strongly preferred)

Outstanding customer service skills and dedication to providing exceptional customer care

Must be able to effectively deal with people at all levels inside and outside of the Company.

Creative ability, writing proficiency and visual graphics design ability;

Ability to multitask and successfully operate in a fast paced, team environment;

Must adapt well to change and successfully set and adjust priorities as needed.

Role

Process Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Esther Wambui

Recruiter - Gratitude Inc

NA, kenya

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