QA Analyst Healthcare -TP Vertis N
Gratitude IncQA Analyst Healthcare -TP Vertis N
Job Description
Key Skills
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Teleperformance Vertis North | Quality Assurance Analyst – Healthcare Account*
*Location:* Vertis North, Quezon City, Philippines | *
Work Setup: Onsite, *Start Date:* July 13, 2026
Salary & Benefits
- Package: Up to PHP 21,000/month
- Onsite Night Shift EST | HMO + Government benefits
- Training, coaching, and career development programs
*Note: Former Teleperformance employees are not eligible for rehire – direct or through third party*
Job Description
Monitor and evaluate the quality of inbound and outbound customer interactions across calls, email, and chat for a Healthcare account. Ensure accuracy and compliance with quality standards, document performance metrics, and support coaching and development for associates.
*Key Responsibilities*
- Quality Monitoring: Evaluate customer interactions vs quality standards and compliance protocols
- Documentation: Record quality issues and performance measures for management reporting
- Feedback & Coaching: Provide actionable feedback to support associate training and continuous improvement
- Operational Excellence: Share best practices and contribute to process refinement
- *Mentorship:* Act as a subject matter expert and guide junior team members when needed
Required Qualifications & Skills
- *Experience:Minimum 1 year experience in Healthcare QA. Relevant Healthcare field experience required
- BPO Experience: BPO-aligned experience preferred
- *Education: College graduate preferred. Undergraduate candidates with relevant experience will be considered
- Schedule:Must be available for night-shift schedule
Location:Must be willing to work onsite at TP Vertis, Quezon City
- *Competencies: Strong analytical skills to interpret data, identify trends, and drive quality improvements
- *Start Date:Must be able to start on or before July 13, 2026
Role
QA Analyst
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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