Quality Analyst

Gratitude Inc

740 Views

3 months ago

Quality Analyst

2-4 Year(s)

35 - 40 Thousand p.m

Quezon Calabarzon

Job Description

Key Skills

Six Sigma BPO call centre Bachelor's Degree UK Banking Industry

2 candidate(s) have already applied for this Job. Apply now

JOB DESCRIPTION

Key Responsibilities:

• Audit calls/cases as mandated by the client and track performance metrics

• Review cases for adherence to internal and regulatory guidelines

• Provide structured feedback and identify areas for improvement

• Create and maintain quality scorecards and reports

• Conduct and participate in internal and client calibration sessions

• Identify root causes of quality gaps and recommend process improvements

• Support supervisors with performance trends and reporting

• Document quality issues and improvement initiatives for management review

• Develop quality documentation and training support materials

• Drive continuous improvement across the team.

Qualifications:

• Bachelor's Degree

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment

• 2-4 Years of contact center experience in the banking industry• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.

• Excellent communication & feedback/coaching Skills

• Good to have: Exposure to US or UK banking industry

• Not a job hopper

Pre-screening Notes:

• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?

• How many years of experience you have with contact center experience in the banking industry?

• Do you have basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc?

•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.

• Do you have exposure to US or UK banking Industry?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a Shifting schedules?

• When are you available to start once hired?

Role

QA Analyst

Timings

UK Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Onogwu James

Recruiter - Gratitude Inc

NA, nigeria

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