Quality Analyst | Helpdesk Customer Support. Onsite | McKinley, Taguig Salary: PHP 20,000 – 23,000 URGENT | 10 Openings

Gratitude Inc

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13 hours ago

2-4 Year(s)

Manila (Taguig)

Job Description

Key Skills

Other Processes

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Are you a technically skilled QA professional with BPO experience? This role is for you!

YOU MUST HAVE:

2–4 years BPO experience in technical support, QA or ad tech
Strong SQL skills (joins, CTEs, window functions)
Experience with RESTful APIs, JSON/XML payload debugging
Knowledge of server-side tracking, webhooks and SDK implementation
Familiarity with Meta Business Suite, Google Ads or TikTok for Business
Understanding of conversion tracking and attribution models
Bachelor's degree in Computer Science, IT, Software Engineering or related field

WHAT YOU WILL DO:

Conduct QA evaluations of support tickets, chats and escalation cases
Write and execute SQL queries to validate data pipelines and conversion tracking
Audit API integrations, webhook configurations and SDK implementations
Validate conversion tracking setups and attribution model outputs
Deliver coaching feedback and participate in calibration sessions
Produce weekly, monthly and quarterly QA performance reports

PLEASE DO NOT APPLY IF:

You are a former Teleperformance employee not eligible for rehire
You have no BPO experience
You have no SQL or API experience

HOW TO APPLY:
Send CV to: royaltyinvestment2022@gmail.com
Subject: Quality Analyst | Helpdesk Customer Support

Only shortlisted candidates will be contacted.
Please SHARE — you might know someone perfect for this!

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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