Quality Assurance Analyst
Gratitude IncQuality Assurance Analyst
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Hiring: Quality Assurance Analyst | Digital Advertisement (AdTech)
Are you a data-savvy QA Analyst with strong SQL skills and experience debugging APIs? A premier digital advertising support operation is looking for a technical Quality Assurance Analyst to oversee high-complexity support validation, data integrity, and API integration auditing.
Important Note: Former employees of Teleperformance are not eligible for rehire for this role, either directly or through a third party.
Package: ₱80,000 – ₱85,000
Location: Onsite | McKinley, Taguig
Shift: To Be Determined (TBD)
The Role & Scope
As a Helpdesk Customer Support Quality Analyst (Scope 1 and 2), you won’t just audit customer service tone—you will dive deep into backend data and integration health. Your core duties include:
Technical QA Auditing: Systematically evaluate live chats, emails, and tickets involving API failures, tracking discrepancies, and SDK issues.
SQL-Based Analytics: Write complex SQL queries (joins, window functions, CTEs) to validate data pipelines, conversion event integrity, and report accuracy.
API Validation: Audit request/response payloads in JSON and XML using tools like Postman or Charles Proxy to catch schema violations or malformed fields.
Attribution & Conversion Tracking: Perform end-to-end validation of pixel-based, server-side (CAPI), and hybrid tracking systems to confirm data deduplication and ROAS metrics.
Calibration & Coaching: Lead calibration sessions and deliver data-backed, technical feedback to agents and specialists to close knowledge gaps.
What We Are Looking For:
Education: Bachelor’s degree in Computer Science, Software Engineering, IT, or equivalent hands-on AdTech experience.
Experience: 2–4 years of experience in backend product support, ad tech engineering support, technical integrations, or a technical QA role within a BPO/SaaS environment.
SQL Proficiency: Strong to expert-level SQL skills (aggregations, CTEs, optimization).
AdTech Knowledge: Working knowledge of Meta Business Suite, Google Ads, or TikTok for Business, including pixel setups and attribution models.
How to Apply:
To apply, please send your updated resume and include your answers to the following pre-screening questions in your message:
Years of Technical Support / Technical QA experience in BPO:
Years of experience in Digital Advertising/AdTech platforms:
SQL Proficiency Level (Basic/Intermediate/Expert):
Do you have experience with APIs, JSON/XML, and Postman?
Current/Last Drawn Salary & Expected Salary:
Notice Period / Availability to start:
Are you amenable to working onsite in McKinley and on shifting schedules?
Have you ever worked for Teleperformance? (Yes/No):
Role
QA Analyst
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
HR Technology Business Analyst
Gratitude Inc2 - 8 Year(s)
35 - 45 Thousand p.m
Manila, Philippines
2 - 10 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
QA Lead | USRN| URGENT
Gratitude Inc2 - 12 Year(s)
Confidential
Manila, Philippines
CSR-Spanish bilingual
Gratitude Inc2 - 26 Year(s)
60 - 65 Thousand p.m
Manila, Philippines
AWS Cognitive Engineer
Gratitude Inc3 - 5 Year(s)
80 - 100 Thousand p.m
Manila, Philippines
Multilingual Service Desk Agent -: Polish-speaking
Gratitude Inc2 - 7 Year(s)
75 - 85 Thousand p.m
Manila, Philippines
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
0 - 2 Year(s)
Confidential
Manila, Philippines
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines