Quality Assurance Analyst – Healthcare

Gratitude Inc

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22 hours ago

Quality Assurance Analyst – Healthcare

1-3 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

bpo BPO Healthcare. Quality Assurance. Healthcare Quality Assurance

2 candidate(s) have already applied for this Job. Apply now

We are hiring a Quality Assurance Analyst with experience in Healthcare BPO to monitor and evaluate customer interactions, ensure compliance with quality standards, and support continuous performance improvement.

Responsibilities

Monitor and evaluate inbound and outbound customer interactions, including calls, emails, and chat.
Ensure compliance with healthcare quality standards, client requirements, and internal policies.
Document quality findings, performance metrics, and audit results for reporting.
Provide actionable feedback and coaching to improve agent performance and service quality.
Analyze quality trends and recommend process improvements.
Support training initiatives by identifying learning opportunities and sharing best practices.
Collaborate with Operations and Training teams to maintain high-quality service delivery.
Serve as a subject matter expert and contribute to continuous improvement initiatives.

Work Schedule

Shift: Night Shift (Following EST)
Work Set-up: Onsite – Vertis North, Quezon City
Start Date: July 13, 2026

Eligibility Requirements:

At least 1 year of Healthcare Quality Assurance experience.
Experience in a Healthcare BPO environment is preferred.
College graduate preferred; undergraduates with relevant experience are welcome to apply.
Strong analytical, coaching, and communication skills.
Ability to work independently and follow established quality frameworks.
Willing to work onsite in Vertis North, Quezon City on an EST schedule.
Must be available to start on July 13, 2026.

If you have experience in Healthcare Quality Assurance, Healthcare BPO, Call Quality Monitoring, Quality Audits, Performance Coaching, and Customer Service Quality, we'd love to hear from you.

Apply today by submitting your updated CV. Shortlisted candidates will be contacted for the next steps in the recruitment process.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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