Quality Assurance Manager-Telco

Gratitude Inc

18 Views

15 hours ago

Quality Assurance Manager-Telco

3-5 Year(s)

80 - 100 Thousand p.m

Davao (Davao del Sur)

Job Description

Key Skills

bpo Quality Assurance Manager telco Quality Assurance Telco inbound and/or outbound .

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JD:

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.

Documents quality issues and performance measures for management review.

Provides information to assist in the feedback and formal education process of individuals on the phone.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.

Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.

Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.

Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.

Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Non-Negotiable Requirements

Recent Telecommunications (Telco) experience is required.

At least 2–3 years of BPO experience with a Telco account.

At least 1 year of experience as a QA Manager.

Experience handling the AT&T program is an advantage.

Pre-Screening QUESTIONS:

Educational attainment

Years of BPO experience in a Telco account

Years of experience as a QA Manager

Do you have experience handling the AT&T program? If yes, how many years?

Last drawn salary

Expected salary

Role

Quality Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Eucharia Ibe

Recruiter - Gratitude Inc

NA, nigeria

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