Quality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)
Gratitude IncQuality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)
Job Description
Key Skills
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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
OVERALL PURPOSE:
This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.
RESPONSIBILITIES:
• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.
JOB QUALIFICATIONS
• KYC Team Lead
• Must have 3-5 years of KYC-relevant experience
• 1 year of supervisory experience
• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site
PRE-SCREENING QUESTIONS:
1. Highest educational attainment:
2. Years of KYC-relevant experience
3. Years of supervisory experience
4. Last drawn salary
5. Expected salary
6. Amenability to work full onsite in BGC Taguig with a night shift work schedule
Role
Risk & Compliance
Timings
Night Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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