Quality Manager
Gratitude IncQuality Manager
Job Description
Key Skills
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Job Title :Quality Manager
Designation/ Role: Quality Manager
Department: Compliance
Work Timing: US shift/UK shift timings
Location: Ortigas Pasig, onsite
Salary: Upto 120K
Qualifications: Any Graduate / Post Graduate
Experience: Oveall 10+ year experience with atleast 4-5 managrial experience in Quality Assurance with a BPO..
Job Summary:
Under general direction, an employee in this role has two primary responsibilities:
• Directly manage and drive Quality and process improvement initiatives, drive Six Sigma/Lean Sigma culture and deliver YB and GB training to Process Leads and Supervisors, act as a mentor to projects undertaken and drive the closures on projects, look at means to make processes leaner and look-out for automation opportunities.
• In charge of driving Compliance initiatives along with the core Compliance team and drive audit completion as per the annual audit plan which would cover ISO, HIPAA, SOC 2, and HITRUST audits, also help in creating policies, procedures, and process manuals.
Key Roles and Responsibilities:
• Establish Process improvement framework across the organization along the function head and set up Six/Lean Sigma awareness programs, quality-centric approach awareness and help in getting all support up to speed in terms of basic QC tools and Six/Lean Sigma principles and deploy them across functions in Operations and Support
• Create Six/Lean Sigma training programs across the enterprise and start delivering training to all support personnel to start with the basics of Six Sigma followed by YB & GB training
• Ensure to drive project owners to get the project completed in coordination with Project Leads and process owners
• Should we well versed with the TQM methodologies and have managed Quality and Compliace for a healthcare account.
Develop a management view dashboard and report the progress of process improvement training and programs to the management.
• Best practice forums to be set up and drive the aspect of Bright Ideas, Replicas, and Eurekas across the enterprise and help up in setting the culture.
• Support best practice consultation and supervision for direct service staff.
• Support quality improvement in analyzing, developing, implementing, and coordinating the process quality improvement program designed to deliver high-quality programs and educational services consistent with the agency’s clinical and educational frameworks, established practices and systems, contract requirements, and financial goals.
Role
Quality Manager
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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