QUALITY MANAGER

HIRING NOW: QUALITY MANAGER  

Account: Travel | Expedia / Quality Assurance  

Work Location: Clark  

Work Setup and Schedule: Onsite / Night Shift  

Salary: 80,000 to 110,000 PHP  

Job Description

- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods like email, chat for accuracy and adherence to quality standards

- Documents quality issues and performance measures for management review

- Provides information to assist in the feedback and formal education process of individuals on the phone

- Experienced Specialist in one specialized discipline with thorough understanding of related disciplines

- Will be a driving force behind the development of new solutions for programs, complex projects, processes or activities

- Serves as final decision or opinion maker in the area, coaches, mentors and trains others in the area of expertise

- Ensures implementation of short to medium term activities within the business area or support sub-function in line with department strategy

- Ensures appropriate policies, processes and standards are developed and implemented to support short to medium term tactical direction

- Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility

Non-Negotiable Requirements

- At least 6 months to 1 year Manager-level experience as Quality Manager or equivalent

- Prioritize candidates with background in handling Travel Accounts

- Must have Quality Assurance QA experience: call monitoring, coaching, scorecards, audits, feedback

- BPO experience is a must

APPLY NOW  

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Equal opportunity employer.