Quality Team Lead
Gratitude IncQuality Team Lead
Job Description
Key Skills
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Position: Quality Team Lead
Location: Eastwood, Quezon City
Salary: 45K to 50K
Work set up: On-site
Work shift: Shifting
Target start date: ASAP
Headcount: 1
Recruitment Process: 2 interviews and assessment
Former Tech Mahindra employees are not eligible for rehire, either directly or through a third party
Responsibilities:
•Drive process improvement and other quality tools for process performance measurement and standardization
•Ensure Process compliance
• Mentor and lead the quality team
•Plan for effective resource utilization and process target alignment
•Drive and track process parameters critical to quality and process
•Adopting best practices, ensuring meetings of SLA’s
• Contribute to the development of the short and long-term goals of the process
•Ensure client quality targets are met & exceeded
•Driving quality initiatives in the team
Qualifications:
•Experience in BPO transactional quality is required
• Experience in handling/supporting any BPO Sales account is required
•Undergraduates/Graduates - Any discipline
•At least 2 years of relevant experience
•Excellent written and verbal communication
•Excellent people management, man management skills
•Strong interpersonal and influencing abilities
•Good process management skills · Able to think strategically, and develop business plans
•Able to work in terms of business opportunities, growth, and revenue
•Excellent skills in Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting
•The candidate should have excellent problem-solving capabilities and lateral thinking skills
•Good to work onsite on the shifting schedule
•Amenable to start immediately
•No job hoppers within one year, and recent experience is required — no outdated experience.
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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