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READY POST -WORKFORCE SERVICES ASSOCIATE MANAGER IN Mandaluyong, Robinsons Cybergate Tower 2; Quezon City, Gateway Tower 2; Taguig, Uptown Bonifacio Tower 2 [Onsite]
Gratitude IncREADY POST -WORKFORCE SERVICES ASSOCIATE MANAGER IN Mandaluyong, Robinsons Cybergate Tower 2; Quezon City, Gateway Tower 2; Taguig, Uptown Bonifacio Tower 2 [Onsite]
Job Description
Key Skills
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JOB QUALIFICATIONS
Qualifications:
• At least 3 years people management experience with at least 2 years managerial experience in WFM (supervisors as direct reports)
• Experience in RTA, Scheduling, Cap Planning & Forecasting
• For scheduling, Capacity Planning and Forecasting (needs to know manual and with a tool and create from scratch)
• Client facing
Role
Manager-Chat
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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