Real Time Analyst Job in Manila at Gratitude Inc | MyGlit

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Real Time Analyst

Gratitude Inc

890 Views

2 months ago

Real Time Analyst

1-2 Year(s)

Manila

Manila

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Job Description

Key Skills

Workforce Manager bachelors degree bpo Good MS Excel skills

129 candidate(s) have already applied for this Job. Apply now

Qualifications:

• Bachelor's Degree

• 1-2 years' work experience in workforce management in a contact center environment

• 2-4 years overall experience

• Good analytical skills

• Banking industry experience is highly preferred

• Exposure to UK and/or US Banking industry is an advantage

• Excellent in MS Excel & number crunching

• Experience with Workforce Management software (scheduling, performance tracking, reporting)

Key Responsibilities:

• Monitoring call center queues and agent adherence to schedules in real-time.

• Managing intraday staffing and performance to meet Service Level Agreements (SLAs).

• Identifying trends, analyzing call logs, and taking proactive measures to improve efficiency.

• Handling escalations and collaborating with team leaders to resolve issues.

you available to start once hired?

Role

Forecast Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Eucharia Ibe

Recruiter - Gratitude Inc

NA, nigeria

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