Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job Title: Real-Time Analyst (RTA)
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting schedule
Salary: 21k-27k
HC:(2) Davao, (4) Alphaland
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
• At least 1 year WFM or RTA experience in a BPO setting
• Strong analytical and problem-solving skills
• Proficiency in MS Excel and WFM tools
• Good communication and stakeholder management skills
Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 20 Year(s)
₱ 50 - ₱ 60K p.m
Manila, Philippines
2 - 4 Year(s)
Confidential
Manila, Philippines
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Telecommunications Customer Service Representative
Gratitude Inc1 - 2 Year(s)
₱ 21 - ₱ 27.5K p.m
Manila, Philippines
US TELCO ACCOUNT METRO MANILA
Gratitude Inc1 - 18 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Customer service representative (tech)
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 37.5K p.m
Manila, Philippines
Cantonese Customer Service Representative
Gratitude Inc0 - 3 Year(s)
₱ 52.21 - ₱ 87.15K p.m
Manila, Philippines
Senior Data Engineer - CL10
Gratitude Inc2 - 14 Year(s)
Confidential
Manila, Philippines
Multilingual Language - Thai
Gratitude Inc1 - 2 Year(s)
₱ 50 - ₱ 60K p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines