Real-Time Analyst (RTA)

Gratitude Inc

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17 hours ago

Real-Time Analyst (RTA)

1-30 Year(s)

25 - 30 Thousand p.m

Manila (Makati)

Job Description

Key Skills

Real Time Analyst WFM tools

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Job Title: Real-Time Analyst (RTA)

Work Location: Alphaland Makati, Davao

Work Setup & Schedule: Onsite/Shifting schedule

Salary: 21k-27k

HC:(2) Davao, (4) Alphaland

Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:

•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps

Basic Qualifications:

• At least 1 year WFM or RTA experience in a BPO setting

• Strong analytical and problem-solving skills

• Proficiency in MS Excel and WFM tools

• Good communication and stakeholder management skills

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Onyinyechukwu Igweonu

Recruiter - Gratitude Inc

NA, nigeria

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