Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Job Title: Real-Time Analyst (RTA)
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting schedule
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Role
Business/EDP Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
TP-Davao:operations Supervisor Telco Account/Telco sales
Gratitude Inc2 - 18 Year(s)
₱ 30 - ₱ 40K p.m
Davao, Philippines
Technical Service Representative
Gratitude Inc0 - 9 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
TP-Davao:operations Supervisor Telco Account/Telco sales
Gratitude Inc2 - 18 Year(s)
₱ 30 - ₱ 40K p.m
Davao, Philippines
1 - 5 Year(s)
Confidential
Davao, Philippines
TOP TIER TELCO
Gratitude Inc0 - 1 Year(s)
₱ 10 - ₱ 25K p.m
Davao, Philippines
Customer Service Role
Gratitude Inc0 - 1 Year(s)
Confidential
Davao, Philippines
TP-Davao:operations Supervisor Telco Account/Telco sales
Gratitude Inc2 - 18 Year(s)
₱ 30 - ₱ 40K p.m
Davao, Philippines
Customer Service Role
Gratitude Inc0 - 1 Year(s)
Confidential
Davao, Philippines
Customer service representative
Gratitude Inc0 - 2 Year(s)
Confidential
Davao, Philippines