Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Read to the end…
Work Location: Alphaland Makati, Davao
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM or RTA in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
Please answer these questions while sending your resume.
Role
Forecast Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR -Teleperformance McKinley
Gratitude Inc1 - 21 Year(s)
₱ 20 - ₱ 35K p.m
Manila, Philippines
CSR Travel Account -EXL MOA
Gratitude Inc1 - 21 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
1 - 2 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Trainer ll Training Help Desk Customer Support
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
CSR -Mortgage account WFH
Gratitude Inc1 - 11 Year(s)
₱ 28 - ₱ 32K p.m
Manila, Philippines
1 - 5 Year(s)
Confidential
Manila, Philippines
5 - 9 Year(s)
₱ 150 - ₱ 200K p.m
Manila, Philippines
TITLE: Application Lead for Microsoft Azure PaaS (CL8)
Gratitude Inc5 - 8 Year(s)
₱ 70 - ₱ 150K p.m
Manila, Philippines
Accounts Payable Specialist (Japanese Bilingual)
Gratitude Inc1 - 3 Year(s)
₱ 90 - ₱ 95K p.m
Manila, Philippines
TRAVEL/HOSPITALITY
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 25K p.m
Manila, Philippines