Real-Time Analyst (RTA)
Gratitude IncReal-Time Analyst (RTA)
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Read to the end…
Work Location: Alphaland Makati, Davao
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM or RTA in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
Please answer these questions while sending your resume.
Role
Forecast Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
5 - 10 Year(s)
Confidential
Manila, Philippines
Security Engineer – SIEM / SOC | Cybersecurity
Gratitude Inc5 - 10 Year(s)
Confidential
Manila, Philippines
HIRING NOW!! START YOUR CAREER WITH FIRST SOURCE
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
With just one interview
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines
Customer service representative (tech)
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 37.5K p.m
Manila, Philippines
5 - 6 Year(s)
Confidential
Manila, Philippines
CSR Digital Advertising support
Gratitude Inc0 - 1 Year(s)
₱ 45 - ₱ 60K p.m
Manila, Philippines
Lead Generation Team Lead
Gratitude Inc2 - 3 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER AGENT)
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
CSR Banking Account -Concentrix Makati
Gratitude Inc0 - 20 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines