Refund Specialist

Gratitude Inc

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16 hours ago

Refund Specialist

3-5 Year(s)

₱ 20 - ₱ 25K p.m

Manila

Job Description

Key Skills

Accounting Computer Microsoft Excel Oracle Siebel Data Entry attention to details • Financial functional degree CA or CPA refund specialist

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The Refunds Specialist is responsible for the timely and accurate processing of guest and travel agent refunds.

The Specialist works on multiple refund/exceptions queues and accesses various systems to validate payee, amount, payment type, and approvals, as per company policy while ensuring PCI and SOX compliance.

The Refunds Specialist processes Guest and Travel Agent refunds and exceptions in the POLAR & SIEBEL booking systems.

Processes the appropriate volume of transactions meeting production requirements.

Maintains quality control, meeting accuracy requirements.

Processes Guest and Travel Agent refunds and exceptions.

Ensure cases are worked according to the daily refund type assigned and according to case priorities to meet internal Service Level Agreements.

Follow all Cash Operations and Refund Administration policies and SOX guidelines on a daily basis.

Skills and Experience

3 years of Accounting Clerical, and/or Refunds experience within a large organization is required.

Strong PC skills, with dual monitor use.

Strong Excel & Word (above average proficiency required; testing to be performed.)

Ability to work in a fast-paced production environment.

Proven Data Entry Experience (50WPM min.) with attention to detail with less than 1% errors(to be tested.)

Oracle experience preferred.

POLAR(homegrown) & SIEBEL experience preferred.

Clear Communication Skills (Written & Verbal.)

Familiarity with internal controls relative to financial transaction processing environments including Sarbanes Oxley, PCI compliance, and due diligence for handling customer PII (personally identifiable information.)

18,000 - 21,000 + 20% ND

Role

Business/EDP Analyst

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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