Regional IT Manager

Gratitude Inc

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19 hours ago

Regional IT Manager

5-10 Year(s)

170 - 180 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

CISCO ITIL Windows Server

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Job Title: Regional IT Manager

Category: Business Consulting, Strategy and Digital Transformation

Location: Taguig City

Work set up: 100% RTPO (Onsite)

Salary: Up to 180,000

Work schedule: Midshift/nightshift, Must be flexible depending on business demands 100

Non-negotiable:

• Must be a College graduate

• 10+ years of experience in IT infrastructure and operations (preferably BPO/MNC), with at least 3 years in a management capacity.

• With experience managing local sites for BPO companies

• Must have is at least 5yrs+ experience being a Manager and with solid BPO background supporting PH region.

• Strong hands-on experience in enterprise systems, virtualization (VMware/Hyper-V), and network architecture.

• Proven experience managing tools and platforms like Microsoft 365, Zscaler, Intune, and Network solutions.

• Familiarity with ITSM frameworks (e.g., ITIL) and tools like ServiceNow, ITSM, or JIRA.

• Should be amenable to work onsite in Taguig on a mid shift schedule

Skills:

Active Directory

Cisco

English

Incident Management

ITIL

Tagalog (Philippines)

Windows

Wintel/Windows Server

JOB DESCRIPTION:

High Level Job Description

• The Regional IT Manager will oversee and ensure the reliable operation, security, and performance of the organization's IT infrastructure, networks, and end-user support services. This role is responsible for managing IT systems across data centers and regional servers while also leading network operations and ensuring efficient IT service delivery through strong service management practices. Manage a team of highly technical background to ensure the highest availability of services.

- IT Infrastructure Management

• Oversee the daily operations and strategic planning of server infrastructure (on-premise and cloud).

• Manage hypervisor environments (e.g., VMware, Hyper-V) including provisioning, upgrades, and lifecycle maintenance.

• Ensure high availability and disaster recovery planning for regional servers and enterprise data center operations.

• Coordinate server performance monitoring, backup strategies, and patch management.

- Network Operations

• Lead the network team responsible for maintaining LAN, WAN, WLAN, VPN, and various connectivity.

• Ensure network scalability, uptime, and resilience by implementing best-in-class configurations and redundancy.

• Collaborate with ISPs and telecom vendors for performance SLAs, issue resolution, and capacity planning.

• Perform regular network performance assessments and optimize infrastructure for security and efficiency.

- End-User Support & IT Service Management

• Manage a team responsible for first- and second-level support covering incidents, service requests, and technical troubleshooting.

• Implement and improve ITIL-based practices for Incident Management, Problem Management, Change Management, and Service Request fulfillment.

• Establish KPIs and SLAs for service desk performance and end-user satisfaction.

• Ensure continuous improvement through root cause analysis, knowledge base updates, and user training initiatives

- Enterprise Applications & Strategic IT Initiatives

• Lead the implementation, integration, and lifecycle management of enterprise applications including: Microsoft Office Suite Zscaler: Cloud security platform management, including ZIA/ZPA configurations and policy enforcement.

Microsoft Intune: Endpoint management and mobile device security policies.

RNODE: Manage regional node configurations and optimizations.

SD-WAN: Design and optimize wide-area network performance and reliability.

• Coordinate with internal stakeholders and vendors to ensure smooth rollout of IT projects and system upgrades.

• Evaluate emerging technologies for potential integration to improve business performance and security posture.

Role

Account Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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