Regulatory Compliance Manager (Financial)

Gratitude Inc

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1 day ago

Regulatory Compliance Manager (Financial)

8-12 Year(s)

Manila (Taguig)

Job Description

Key Skills

Financial Managment Supervisor Skills Compliance Manager financial, supervisor capacity

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POSITION TITLE: Regulatory Compliance Manager

WORK SETUP: Onsite

Shift Schedule: Morning Shift

Rest Day: Weekends off

Location: Taguig Uptown Bonifacio Tower 3

SALARY: Confidential (To be discussed during the interview with the client)

SKILL AND QUALIFICATIONS:

• Standard Delivery Ops Manager role, no domain

• 8 to 12 years of work experience; with 5 to 10 years supervisory experience

• Preferred financial background

Responsibilities:

Manage and Develop the Service Delivery Operations team.

• Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)

Manage Solution Delivery

• Ensure execution of delivery work across one or more service delivery operations

• Drive optimization of delivery of standard solutions within area(s) of expertise

Manage to Contract Operational and Financial Commitments

• Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)

• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.

Participate in solution design processes.

• May lead or support the design of new offerings or services for industry/functional/technical areas

• May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions.

Work with Delivery Account Management Leaders and Commercial Directors to proactively

• Address performance issues across the service delivery operations, create operational approach and implement continuous improvement

• Manage supply and demand, service quality and processes to meet delivery expectations

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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