Reports Analyst (Advance Excel)
Gratitude IncReports Analyst (Advance Excel)
Job Description
Key Skills
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The Workforce Reports Analyst I is responsible for the development of and produce daily, weekly and monthly reporting for a specified account(s). She/he will be responsible for pulling data from multiple systems, cleaning and consolidating data, and preparing reports for use by the account management team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Develop and automate various account level reports for standard operating procedures.
• Analyze and validate data to make recommendations to improve performance.
• Extract, combine and analyze data from multiple data sources.
QUALIFICATIONS
• 2 years of experience using Excel with extensive knowledge of power pivot, power query, formulas, charting, Macro, VBA.
• Must have worked in BPO Operations
• Experience with various call center data sources (Quality, Work Force Management etc)
Location: Alabang & Makati
Role
Business/EDP Analyst
Timings
Night Shift (Part Time)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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