RETAIL CUSTOMER SUPPORT REPRESENTATIVE

Gratitude Inc

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6 days ago

RETAIL CUSTOMER SUPPORT REPRESENTATIVE

0-1 Year(s)

15 - 30 Thousand p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Talisay City, Toledo City, Cebu City)

Job Description

Key Skills

BPO Skills BPO Operations BPO industry BPO Recruitment BPO Call center International BPO BPO/ITES retail voice operation Retail account

1 candidate(s) have already applied for this Job. Apply now

Retail Customer Support Representative

Job Description: We are looking for customer-focused individuals to join our Retail Customer Support team. In this role, you will assist customers with inquiries about products, orders, returns, payments, and account concerns. You will provide excellent service through phone, chat, or email while ensuring every customer has a positive experience.

Responsibilities:

Respond to customer inquiries professionally and efficiently.

Assist with order tracking, returns, exchanges, and refunds.

Resolve customer concerns while meeting quality standards.

Document customer interactions accurately.

Meet productivity and customer satisfaction targets.

Qualifications:

High school graduate or equivalent.

Strong communication and problem-solving skills.

Basic computer proficiency.

Customer service experience is an advantage but not required.

Role

Customer Service Executive -Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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