Scheduler (Workforce Scheduler)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Read to the end…
Location: Makati/Davao/Alphaland
Overview:
Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.
Key Responsibilities:
•Develop and maintain employee schedules based on forecasts
•Manage shift bids, schedule adjustments, and updates
•Ensure optimal staffing coverage while minimizing costs
•Coordinate closely with operations teams
Basic Qualifications:
•At least 1 year experience in WFM scheduling
•Intermediate to advanced Excel skills
•Knowledge of forecasting and capacity planning concepts
•Strong attention to detail and organizational skills
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM Scheduling in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
Please ensure that you answer all the pre screening questions while sending your resume.
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
CSR -UK Financial collections account - Wipro Eton QC
Gratitude Inc1 - 36 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
CSR insurance Account -WNS Alabang site
Gratitude Inc1 - 22 Year(s)
₱ 20 - ₱ 23K p.m
Manila, Philippines
Workday Payroll Specialist
Gratitude Inc2 - 5 Year(s)
₱ 120 - ₱ 130K p.m
Manila, Philippines
5 - 10 Year(s)
Confidential
Manila, Philippines
Spanish CSR (Filipino only) - MOA Pasay
Gratitude Inc1 - 3 Year(s)
Confidential
Manila, Philippines
Operations Supervisors
Gratitude Inc1 - 5 Year(s)
₱ 25 - ₱ 40K p.m
Manila, Philippines
Senior Data Engineer – Google Cloud Platform (GCP)
Gratitude Inc2 - 5 Year(s)
₱ 50 - ₱ 65K p.m
Manila, Philippines
CSR Financial ) financial account WNS Eastwood site
Gratitude Inc0 - 8 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Helpdesk Customer Support_ WFM Real Time Analyst
Gratitude Inc2 - 3 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
1 - 20 Year(s)
₱ 50 - ₱ 60K p.m
Manila, Philippines

