Senior Business Operations Manager - Market Unit BPO

Gratitude Inc

190 Views

15 hours ago

10-15 Year(s)

₱ 190 - ₱ 200K p.m

Mandaluyong

Job Description

Key Skills

Business Operation BPO Operation manager Market Unit

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The Market Unit Service Business Operations Lead works cooperatively with the Market Unit Service Lead, Market Service Delivery Officer and Market Unit Business Operations Lead to develop & execute the Mareket Unit Services strategy and business plan.

Specific responsibilities and accountabilities include, but are not limited to:

· Supporting the Market Unit Service Lead in defining the strategy for the Service in alignment with the overall Market Unit strategy

· Driving implementation of the strategy including managing and tracking execution of strategic initiatives and ensuring alignment across all relevant stakeholders

· Enabling and supporting the Service Leadership team, including Practice Leads, Function Leads, Industry Leads, and Corporate Function leads

· Establishing and managing the governance structure including

. Preparing and facilitating all recurring Market Unit Service leadership meetings and business reviews

. Preparing and supporting reviews and requests from Market Unit leadership ·

. Working directly with Sales, Finance, and HR Corporate Functions to support all operational aspects of the business including:

. Supporting the fiscal year planning (e.g. account planning, financial planning and forecasting, talent planning, etc.)

. Analyzing and reporting key performance metrics across Sales, Finance, and Talent including pipeline, Business Development, sales, revenue, CCI, chargeability, etc.

. Helping to create and execute action plans when and where necessary to improve performance

· Partner with Market Unit leadership and key stakeholders to lead engagement for the Service in the Market Unit (Community of Practice site, Town Halls, local office connects, practice newsletters, learning boards)

. Provide guidance, leadership, and oversight to the Market Unit Service people engagement teams (overall Service level as well as the practice and function level).

· Working directly with Marketing to execute the external marketing strategy and plan for the Service (e.g. client campaigns, go to market events/conferences, etc.)

· Driving adoption of global, Market, and Market Unit guidelines and initiatives in alignment with the MU Service growth agenda · Coordinate and align with other Market Unit Service Business Operations Leads as appropriate (e.g., sharing best practices, programs)

Must have Key Skills:

· Strategic thinker with the ability to navigate complexity and ambiguity to achieve results and effectively resolve conflicts as they arise

· Strong communication skills; demonstrated confidence and assertiveness in working with Senior Executives

· Highly flexible, adaptable, and able to work under pressure and quickly changing priorities

· Self-motivated, with a high degree of self-reliance and responsibility to own issues and actions

· Extreme attention to detail and the need to get things right first time, every time

· Excellent project management, analytical and communication skills

· Absolute personal integrity, trustworthiness, discretion, and professionalism

· Ability to influence without direct authority to drive action at all levels. · Strong technology platform and capability acumen.

Required Experience: 10-15 years

Role

Manager-Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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