Senior Developer-Service Now

Gratitude Inc

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11 hours ago

Senior Developer-Service Now

5-6 Year(s)

85 - 90 Thousand p.m

Manila (Pasay City)

Job Description

Key Skills

Agile Servicenow developer Automation Workflows AppEngine Integration protocols

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• Responsible for developing, coordinating, and architecting all activities related to the development of ServiceNow, including integration with existing applications and third-party solutions, that support the Empower@ADB initiative.

• This includes identifying and troubleshooting any application issues, resolving or escalating them as needed.

• Additionally, She/he will assist in gathering requirements, building business cases, and estimating effort for enhancements of existing solutions.

• She/he will work closely with the Project Manager/ Team/Platform Lead and reports to the designated senior International Staff and/or senior National staff.

Qualifications:

• Bachelor's degree

• Over 5 years of hands-on experience in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols.

• Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements.

• Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs.

• Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks, ensuring efficient development cycles and continuous delivery.

• Good analytical and problem-solving skills and advanced technical knowledge with the capacity to:

 Collaborate effectively within cross-functional teams to develop and deploy scalable solutions.

 Identify and propose innovative, practical solutions to complex technical challenges.

 Lead process improvement initiatives to optimize workflows and enhance platform performance.

• Share expertise and mentor team members to build technical capabilities across the development group.

• Strong verbal and written communication skills to interact effectively with stakeholders, translate business requirements into technical solutions, and present ideas and updates clearly.

• A proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities to ensure solutions remain robust, secure, and future-proof.

Responsibilities:

• Design, develop, configure, and customize ServiceNow applications and modules

• Build complex scripts, workflows, forms, and business rules to meet organizational needs and enhance system functionality.

• Conduct root cause analysis for platform issues and implement preventive measures to minimize downtime.

• Organize and structure taxonomies, knowledge bases, record producers, and self-service portals to enhance user accessibility and experience.

• Collaborate with business analysts, stakeholders, and team members to translate business requirements into robust technical solutions.

• Participate in release and iteration planning meetings with the development team and other key stakeholders to align on project goals and timelines.

• Contribute to solution design and lead the development and testing phases, ensuring an exceptional user experience.

• Conduct code reviews and ensure adherence to coding standards, best practices, and platform guidelines.

• Continuous Improvement and Compliance:

• Identify opportunities for process optimization and propose enhancements to improve system usability, efficiency, and automation.

• Ensure alignment of solutions with ITIL practices, organizational policies, and industry standards for security, compliance, and governance

Role

Customer Retention Specialist

Timings

Day Shift (Part Time)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

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