Senior Group lead
Gratitude IncSenior Group lead
Job Description
Key Skills
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Account: Travel
Type of Support: Voice
Work set up: Onsite at 18th floor, Central Bloc, Cebu IT Park
Work shift: Shifting
Offers relocation package
Start date: ASAP
Headcount: 1
Qualifications:
• 2nd year completed/College Grad
• 3-4 yrs relevant Sr. Group Lead/OM experience in a travel account/Telco in BPO for a voice campaign
• Handled at least 100+ FTEs for a cluster
• Strong client relationship experience
• Must not be a current or former employee of Wipro
• Should be living in Cebu or open to relocating if living outside Cebu
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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