Senior Manager Business Transformation

Gratitude Inc

3306 Views

13 hours ago

8-21 Year(s)

Manila (Alabang Muntinlupa City, Ortigas, Pasig, Taguig, Ayala Alabang Muntinlupa City)

Job Description

Key Skills

Artificial Intelligence (AI) Business Transformation RPA Tools Transformation projects Transformation Manager Process Improvement Transformation methodologies Robotics (RPA) Digital Transformation manager Digital Transformation Director RPA BOT RPA Development Automation Architect ArtificialIntelligence RPA Solutions

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Job TItle: Senior Manager Business Transformation

Project Shift Schedule: Mid Shift

Work Mode : Hybrid

Project Rest Days: Weekends Off

Work Location: Taguig Uptown Bonifacio Tower 3

Department: Business Transformation.

Requitred Skilss & Qualifications



• Filipinos Local Preferred - Open to Non-Locals with valid work VISA in the Phillipines.

•   Black Belt Trained or Certified with relevant experience in AI and RPA

•   15+ years of overall experience in Business Excellence under BPO or Shared Services industry

•   At least 10 years of experience in leadership position

Role & Responsibilities:

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment

• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles

• Assist organization in the creation, monitoring, measurement, and analysis of standardized processes

• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles

• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings

• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis

• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization

• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.

• Communicate to key management stakeholders on salient quality issues and business opportunities

Role

Operations Director

Timings

Afternoon Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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