Senior Operations Manager, Healthcare
Gratitude IncSenior Operations Manager, Healthcare
Job Description
Key Skills
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Job Title: Senior Operations Manager, Healthcare
Account: Healthcare
Schedule: Shifting schedule (including weekends) and may work during holidays
Salary: 100,000 - 125,000 (ALL IN – still depends on their work experience)
Work Location: Market! Market!, Taguig (must be willing to work onsite)
Qualification:
- At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate | Post Graduate.
Key Attributes:
- Must have at least 5 years of managerial experience in handling a healthcare account in a BPO company.
- Must be proficient in English & MS Office Skills
- Must have managed Team Leads & Managers as direct reports with a minimum headcount of 100 FTEs.
- Must have managed clients and should have handled MBRs, QBRs.
- Must be well-versed with the client SLAs and Operational Metrics on Shrinkage, Manpower Planning, Attrition, AHT.
- Must have excellent team management skills and should be able to drive the team towards achieving organizational goals.
Preferred:
- Candidates residing in Manila or nearby provinces and can be scheduled for an online/onsite assessment and interview immediately
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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