Senior Salesforce Administrator (Hybrid - BPO)
Gratitude IncSenior Salesforce Administrator (Hybrid - BPO)
Job Description
Key Skills
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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.
We have an urgent hiring for a Senior Salesforce Administrator (hybrid) with strong relevant experience for our BPO Partner located in Taguig.
Job title: Senior Salesforce Administrator
Work location and set up: Hybrid, Taguig (2 days/week onsite)
Work schedule: 3 pm-12 mn
Salary: Up to Php 110,000 (Salary will depend on the experience)
Experience: 5+ years
Headcount: 2
Target start date: March 1, 2024
Non-negotiable skills:
- Salesforce Clouds: Sales and Experience Cloud
- Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices
- Business support – documentation and requirement gathering
- Project support and leadership – adept at planning and understanding of the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.
Position Description:
The company is seeking a Senior Salesforce Admin a key member to our Salesforce Solutions practice, to deliver top-notch implementation, customization, configuration, and training services to the company's Salesforce customer base. In this role, you will collaborate with our customers to provide them with a competitive advantage and business value through Cloud technology.
Your future duties and responsibilities:
- Participate in requirements gathering with clients, analyze and review business functional and technical requirements
- Work with clients, either on-site or remotely, to understand their business processes and strategies as it relate to Salesforce.com
- Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
- Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team
- Reliably deliver Salesforce Administration solutions to clients, with minimal oversight
- Produce estimates at a component level
- Discover, document, and analyze key processes
- Build reports and dashboards, as needed, to gauge project success
- Provide training on new customizations or new implementations to customers
- May work on concurrent projects at various stages in their life cycle
- May participate in data conversions during the project life cycle
- Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal management, and external customers of varying levels of management
- Able to train junior teammates
- Participate in knowledge-sharing activities
Required qualifications to be successful in this role:
- 5+ years of Salesforce Administration experience
- Salesforce Clouds: Sales and Experience Cloud
- Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices
- Business support – creative problem-solving skills; documentation; requirement gathering
- Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.
- Agile methodology
- Effective English communication and confidence in direct interaction with onshore
- Strong analytical and planning skills
- Ability to work independently and as part of a team
- Must be amenable to working onsite 2 days a week in McKinley, Taguig.
Skills:
Salesforce Sales Cloud - 6 year(s)
Salesforce Solution Design - 6 year(s)
Salesforce Integration - 3 year(s)
Salesforce Marketing Cloud - 3 year(s)
Salesforce Administrator
To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.
APPLY NOW!
Role
Consultants
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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