SERVICE DELIVERY MANAGER

Gratitude Inc

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2 weeks ago

SERVICE DELIVERY MANAGER

3-5 Year(s)

₱ 90 - ₱ 100K p.m

Manila

Job Description

Key Skills

Accounting Accounts Management Business to Consumer (B2C) Leadership Overseeing Operation Learning and Leadership

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Job title: Service Delivery Manager

Job ID: J0526-1536
Category: Financial Services
Work set up: Onsite at Pasig
Work shift: Night shift

REQUIREMENTS

Non-Negotiable:
* College graduate
* At least 3 years’ experience as an Operations Manager in Financial Services BPO.
* Exposure to SLA/KPI management, account performance, and operational governance
* Experience with client, stakeholder, or business partner interactions
* Strong people leadership, accountability, and process improvement mindset
* Not a job hopper

Please Answer The Screening Question Below

Pre-screening notes:
* How many years of experience you have as an Operations Manager in a Financial Services BPO?
* Do you have exposure to SLA/KPI Management or operational governance?
* How much is your last drawn salary?
* How much is your salary expectation?
* Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
* When are you available to start once hired?

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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