SERVICE DELIVERY MANAGER
Gratitude IncSERVICE DELIVERY MANAGER
Job Description
Key Skills
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Job title: Service Delivery Manager
Job ID: J0526-1536
Category: Financial Services
Work set up: Onsite at Pasig
Work shift: Night shift
REQUIREMENTS
Non-Negotiable:
* College graduate
* At least 3 years’ experience as an Operations Manager in Financial Services BPO.
* Exposure to SLA/KPI management, account performance, and operational governance
* Experience with client, stakeholder, or business partner interactions
* Strong people leadership, accountability, and process improvement mindset
* Not a job hopper
Please Answer The Screening Question Below
Pre-screening notes:
* How many years of experience you have as an Operations Manager in a Financial Services BPO?
* Do you have exposure to SLA/KPI Management or operational governance?
* How much is your last drawn salary?
* How much is your salary expectation?
* Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
* When are you available to start once hired?
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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