SERVICE DELIVERY MANAGER Job in Manila at Gratitude Inc | MyGlit

Gratitude Inc banner

SERVICE DELIVERY MANAGER

Gratitude Inc

496 Views

1 month ago

SERVICE DELIVERY MANAGER

3-5 Year(s)

₱ 90 - ₱ 100K p.m

Manila

Manila

Job Description

Key Skills

Accounting Accounts Management Business to Consumer (B2C) Leadership Overseeing Operation Learning and Leadership

4 candidate(s) have already applied for this Job. Apply now

Job title: Service Delivery Manager

Job ID: J0526-1536
Category: Financial Services
Work set up: Onsite at Pasig
Work shift: Night shift

REQUIREMENTS

Non-Negotiable:
* College graduate
* At least 3 years’ experience as an Operations Manager in Financial Services BPO.
* Exposure to SLA/KPI management, account performance, and operational governance
* Experience with client, stakeholder, or business partner interactions
* Strong people leadership, accountability, and process improvement mindset
* Not a job hopper

Please Answer The Screening Question Below

Pre-screening notes:
* How many years of experience you have as an Operations Manager in a Financial Services BPO?
* Do you have exposure to SLA/KPI Management or operational governance?
* How much is your last drawn salary?
* How much is your salary expectation?
* Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
* When are you available to start once hired?

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Barisi Inayor

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Read More

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Operations Assistant Manager /Travel and Cruise Account

Gratitude Inc

4 - 6 Year(s)

Operational Excellence Operations Management Technical Skills

₱ 50 - ₱ 65K p.m

Manila, Philippines

Details

Hiring: Firewall Specialist | Network Security Engineer | Fortinet | Cisco

Gratitude Inc

8 - 15 Year(s)

CISCO Firewall Bachelor degree

₱ 170 - ₱ 175K p.m

Manila, Philippines

Details

URGENTLY HIRING: Operations Supervisor

Gratitude Inc

1 - 4 Year(s)

Coaching Operation Supervisor

Confidential

Manila, Philippines

Details

Insurance brokerage account -Cognizant company Taguig

Gratitude Inc

2 - 15 Year(s)

BPO Voice Process BPO Skills BPO industry

₱ 10 - ₱ 15K p.m

Manila, Philippines

Details

IMMEDIATE HIRING: Tech Customer Success Specialist | Up to ₱37,000

Gratitude Inc

2 - 3 Year(s)

CRM (Customer relationship Management) good communication skills Experience in managing Telco and Media accounts

₱ 30 - ₱ 37K p.m

Manila, Philippines

Details

Travel Account

Gratitude Inc

3 - 5 Year(s)

CRM (Customer relationship Management) Customer Relations Customer Service

₱ 25 - ₱ 35K p.m

Manila, Philippines

Details

Get Hired, Get Paid. Incentives + Night Diff + Performance Bonus

Gratitude Inc

1 - 9 Year(s)

Call Center

₱ 20 - ₱ 30K p.m

Manila, Philippines

Details

B2B Collections (OTC & A/R)

Gratitude Inc

1 - 2 Year(s)

Accounts Receivable Order to Cash B2b Collections

₱ 30 - ₱ 47K p.m

Manila, Philippines

Details

QA Analyst Healthcare -TP Vertis N

Gratitude Inc

1 - 20 Year(s)

Quality assurance Quality Assurance/QA Inbound BPO

₱ 20 - ₱ 25K p.m

Manila, Philippines

Details

CSR WNS company -ALM LBR account

Gratitude Inc

2 - 17 Year(s)

Inbound BPO BPO Voice Process Inside Sales

₱ 30 - ₱ 40K p.m

Manila, Philippines

Details