Service Delivery Manager
Gratitude IncService Delivery Manager
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Non-Negotiable:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• Not a job hopper
•
Pre-screening notes:
• How many years of experience you have as an Operations Manager in a Financial Services BPO?
• Do you have exposure to SLA/KPI Management or operational governance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
• When are you available to start once hired?
Role
Customer Delivery Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer service representative
Gratitude Inc0 - 1 Year(s)
₱ 18 - ₱ 29K p.m
Manila, Philippines
2 - 5 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
MANILA HIRING:Telco +Healthcare UpTo 33kplus HMO Day 1
Gratitude Inc1 - 5 Year(s)
Confidential
Manila, Philippines
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Portfolio Analyst
Gratitude Inc5 - 10 Year(s)
Confidential
Manila, Philippines
Trainer
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
Monitoring, Observability and Event Management Architect
Gratitude Inc5 - 22 Year(s)
₱ 100 - ₱ 108K p.m
Manila, Philippines
1 - 3 Year(s)
₱ 25 - ₱ 45K p.m
Manila, Philippines
Trainer II | Training- Helpdesk Customer Support –URGENT
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
Customer service representative (insurance)
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 20K p.m
Manila, Philippines