Service Desk Analyst – Cebu

Gratitude Inc

2378 Views

20 hours ago

1-2 Year(s)

₱ 15 - ₱ 25K p.m

Cebu Central Visayas

Job Description

Key Skills

Service Desk IT SERVICE DESK

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Job title: Service Desk Analyst

Work Set up: Hybrid, Cebu

Amenable to work in graveyard shift, shifting schedules including holidays and weekends

Salary: 20K(Negotiable)

The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR

He / She should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents

Key Skills Required:

•   Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)

•   Understanding of Windows 7 & 10 operating system

•   Assisting with configuring/troubleshooting of Software and Hardware

•   Experience working with ServiceNow to log, track, close tickets

•   Experience in resolving IT issues via phone/email/chat

•   Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts

Requirements

•   College Undergraduate/Bachelor’s degree in any field

•   At least 1-2 years’ service desk experience with Service Now background in a BPO setting

•   Must have Service Now knowledge

•   Amenable to work in graveyard shift, shifting schedules including holidays and weekends

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Brenda Mielizu

Recruiter - Gratitude Inc

NA, kenya

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Cebu Central Visayas, Philippines

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