Service Desk Transformation Consultant

Gratitude Inc

470 Views

1 month ago

Service Desk Transformation Consultant

6-10 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

Service Desk Bachelor's Degree BPO Experience Transformation Consultant AI tools Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

0 candidate(s) have already applied for this Job. Apply now

Location: Eastwood, Quezon City

Work Setup: Hybrid (subject to business requirements)

Work Shift: Flexible to work in a 24/7 environment

Target Start Date: ASAP

Headcount: 1

Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.

• Experience in transformation and solutions for Service Desk accounts.

• Female candidates only; male candidates are not allowed at this time.

• At least 6–8 years of experience in an IT Service Desk.

• Prior consulting and automation experience is required.

• Presales/solution experience is a plus.

• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.

• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.

• BPO experience is required.

Role

IT Support

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

IT Software/Hardware

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Patrick Obunezie

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₱ 15 - ₱ 35K p.m

Manila, Philippines

Details