SITE RELIABILITY ENGINEER | HYBRID QUEZON CITY

Gratitude Inc

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6 days ago

SITE RELIABILITY ENGINEER | HYBRID QUEZON CITY

3-10 Year(s)

₱ 85 - ₱ 90K p.m

Job Description

Key Skills

Communication Technical documentation technical solutions Analytical Skills coaching skills Good analytical skills Strategic & Analytical Skills - Dynatrace, Grafana, Prometheus, ELF, Kibana Strong knowledge of KPIs, SLAs, and performance management Azure Log Analytics

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HIRING NOW: SITE RELIABILITY ENGINEER | HYBRID QUEZON CITY

Job Title: Site Reliability Engineer

Work Setup: Hybrid - 2 Days WFH and 3 Days RTO

Location: Manila, Eton Centris, Quezon Avenue, Quezon City

Work Shift: Night Shift

Salary: ₱90,000

Start Date: ASAP

Qualifications

- Bachelor's degree in IT, Computer Science, Engineering, or related field

- 3+ years in monitoring, observability, or SRE roles with hands-on experience in Azure Monitor, App Insights KQL, and ServiceNow Event Management

- Strong knowledge in Azure Log Analytics, KQL, Telemetry, and APM implementations

- Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams. Strong written and verbal communication for standards and enablement

- 5+ years of experience with SRE role and deep understanding of monitoring and application performance management

- Knowledge of SLO platforms such as Nobl9 and experience contributing to standards and governance artifacts

- Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions

- Understanding of network architecture and security: WAN, LAN, TCP/IP, PKI

- Familiarity with ITSM processes and tools such as ServiceNow, and compliance processes

- Have AIOps vision and awareness

- Not a job hopper

- Must not be a present or former employee of Wipro

Responsibilities

- Design and define standards, patterns, and automation opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM or Synthetics tooling

- Partner with product teams to implement SLO and SLI driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most

- Engineer enterprise monitoring and event patterns by authoring and maintaining reference architectures, runbooks, and event management models from alert to event to incident with actionable alerts and incidents routing

- Contribute to Monitoring and Observability and Event Management Strategy and tooling intake and governance checkpoints and coach product teams

- Drive continuous improvement by reducing alert noise, shortening MTTR, and improving change success by embedding postmortem learnings into patterns, rules, and pipelines

Must Have Skills

- Cloud Observability: Azure Monitor, App Insights, Log Analytics KQL

- Knowledge of Grafana, Prometheus, AppDynamics, ThousandEyes

- Communication and Teaming: Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours or CoP sessions

- Technical Depth in Monitoring and Observability Stack: Hands-on in ServiceNow Event Management, Azure Monitor, KQL, and automation

- Analytical and Systems Thinking: Uses SLI, SLOs, postmortems, and CMDB context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs

Recruitment Process

1. Paper screening - endorsing profile to Operations team to identify if candidate meets the basic requirement and qualification for the position

2. L1 Interview - Interview process with Practice or Operations Team

3. L2 Interview - Optional

4. Technical assessment or Final Interview - Conducted by Customer's Operations team

Pre-Screening Questions

1. Highest Educational Attainment

2. How many years of relevant experience do you have in monitoring, observability, or SRE roles with hands-on experience in Azure Monitor, App Insights KQL, and ServiceNow Event Management

3. How many years of relevant experience do you have with SRE role and deep understanding of monitoring and application performance management

4. How much is your last drawn salary

5. How much is your salary expectation

6. Are you amenable to work Hybrid in Quezon City with a Night Shift schedule

7. When are you available to start once hired

APPLY NOW

Send your updated resume.

Equal opportunity employer.

Role

L2 Support Engineer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

3+ Followers

500+ Posts

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