Snr. Support Engineer (IT support)

Gratitude Inc

253 Views

4 weeks ago

Snr. Support Engineer (IT support)

1-3 Year(s)

10 - 35 Thousand p.m

Cebu Central Visayas

Job Description

Key Skills

Communication Skills IT Support

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Job title: Sr. Support Engineer (IT Support)

Account: Support and Leadership

Work set up: Hybrid (3x onsite / week)

Work shift: Onsite

Salary: Up to 34K package

Start date: ASAP

Shifting: Rotational Shift

Site Assignment: Central Bloc 2, Cebu IT Park, Cebu City

Non-Negotiable:

*1 to 3 years of relevant experience as local IT support

*Average to good communications skills

*Must not a former employee of Wipro

*Must not a job hopper

Roles and Responsibilities:

1. Assists end-users in the Tower whose requests are documented by a ticket raised in WiServe Portal.

2. Provide hands and feet support of our domain teams located in India.

3. Join Incident calls in the occurrence of account outages.

4. Conducts IT Asset Inventory Verification.

5. Replies or updates email and chat communications for queries or concerns raised by the businesses.

6. Maintains the compliance of our IT assets to the standard security postures set by the organization.

Prescreening Questions:

1. How many years of relevant experience as local IT Support?

2. Rate your proficiency in communication skills, from 1-10, 10 is the highest.

3. Can you work in a Rotational Shift?

4. What is your expected Salary?

5. Last Drawn Salary?

Role

IT Support

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

IT Software/Hardware

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abasiemek Archibong

Recruiter - Gratitude Inc

NA, nigeria

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Cebu Central Visayas, Philippines

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